Location, Hours, & Policies
Whitney Diaz
Licensed Massage Therapist
Neuromuscular Cupping Therapist
Scar Release + Pain Relief Specialist
Manual Lymphatic Drainage Certified
MA77719
Hi, I’m Whitney, Licensed Massage Therapist and the hands behind Moonwise Bodywork.
I help people feel more comfortable in their bodies, especially when pain, scar tissue, or surgery has changed the way things move and feel. Many of my clients come to me after procedures like C-sections, mastectomies, orthopedic surgeries, or cosmetic procedures, when something just doesn’t feel quite right anymore.
Pulling, numbness, tightness, swelling, or that vague “something is off” sensation are all incredibly common after surgery, even months or years later. My work focuses on helping those areas soften, reconnect, and move more freely again.
Before focusing more deeply on scar therapy, I spent over a decade helping people with chronic neck, shoulder, and back pain. That experience continues to shape how I approach every session. I’m always looking at the bigger picture of how the body is compensating, adapting, and trying to protect itself.
My approach is thoughtful and collaborative. I don’t believe in forcing the body to change or pushing past what tissue can tolerate. Instead, sessions are designed to work with your nervous system and the pace your body is ready for.
Creating a space where people feel safe, respected, and able to relax into the work is incredibly important to me. Healing can be vulnerable, especially after surgery or during major life transitions like pregnancy and postpartum recovery, and you deserve care that honors that.
I graduated from Florida College of Natural Health in 2013 and have spent the past decade continuing to refine my skills through hands-on experience and continuing education.
When I’m not in the treatment room, you’ll probably find me roller skating long distances, chasing my kids around SeaWorld to look at the fishies, or working on whatever craft project has taken over my desk that week.
Whatever brought you to Moonwise, I’m really glad you’re here.
What a Session is Like
Your first visit begins with a short conversation so we can talk about your goals, your history, and what your body has been through. From there we’ll decide together where to focus and how to approach the work.
Sessions take place on a comfortable adjustable treatment table, and you’ll always be properly draped so only the area we’re working on is exposed.
If we’re working with scar tissue or post-surgical areas, treatment is gentle and focused. I use a combination of microcurrent therapy, hands-on techniques, and lymphatic support to help the tissue soften and move more comfortably.
Many clients notice changes within the first session, though healing is often a gradual process as the body adapts and responds.
My goal is simple: to help your body feel safer, more mobile, and more at ease.
Location
853 State Road 436 Suite 1029 Casselberry, FL 32707
My office is located in the Casselberry Community in the greater Orlando, FL. I am conveniently located inside New Age Wellness and a comfortable driving distance from Winter Park, Maitland, Altamonte Springs, and Oviedo.
General Hours:
Sunday: Closed
Monday: 11:00 AM - 4:00 PM
Tuesday: Closed
Wednesday: 11:00 AM - 4:00 PM
Thursday: Closed
Friday: 12:00 PM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Closed major holidays.
Please note: Although I have hours posted, I am available by appointment only. These hours are general and may vary. I do not accept “walk in” or same day appointments.
Policies
Below are the current policies of Moonwise Bodywork and the Licensed Massage Therapist Whitney Diaz. Please read them carefully. These policies are subject to change without notice.
Professional Conduct
Moonwise Bodywork is a professional therapeutic practice. I am a Licensed Massage Therapist regulated by the Florida Department of Health.
Any remarks, gestures, or behavior attempting to solicit sexual services will result in:
• Immediate termination of your session
• Full payment for the scheduled appointment
• A $500 harassment and inconvenience fee
• Permanent banishment from booking with Moonwise Bodywork again
• A detailed report filed with local law enforcement if appropriate
In short: don’t be weird.
Massage therapy is healthcare, not entertainment.
Businesses that offer “happy endings” are illegal and are often connected to human trafficking. Please do your part to help end exploitation.
And yes, if you behave inappropriately, I will absolutely tell your mom.
CANCELLATIONS
NO-SHOWS
ARRIVING LATE
FEE SCHEDULE
CANCELLATIONS / RESCHEDULING
Cancellation fees only apply to those who have failed to cancel or reschedule their appointment before the 24-hour deadline. This is considered a same-day cancellation.
Current fee: 100% of canceled session
NO-CALL / NO-SHOW
A No-Call / No-Show is when you fail to show up to your appointment (by accident or on purpose) without calling to let me know. This is extremely discourteous to me and other clients who would have happily taken your appointment time with enough notice.
Current Fee: Full price of missed session
Client must pay for any future sessions at the time of booking
Please understand that my time is just as valuable as yours. When you make an appointment with me, I set aside time specifically for you. Communication is very important when it comes to rescheduling, cancelling, and arriving late to your appointment. Please read and become familiar with my policy regarding these situations:
All appointments must be rescheduled / cancelled a minimum of 24 hours in advance unless you are sick or there is an emergency.
Clients who reschedule / cancel their appointment after the 24 hour deadline will be charged a cancellation fee. Please see the fee schedule for current fees.
Any client who forgets or consciously chooses to forgo their appointment will be considered a No-Show and charged a No-Show Fee. Please see fee schedule for current fees.
Any Repeat No-Show offenders will be required to pay for their session in full at the time of booking. If you prepay and No-Show your appointment, your prepayment will be applied to your No-Show Fee.
Clients arriving late have a 10 minute grace period. If I cannot reach the client within that 10 minutes the client will be considered a No-Show, their appointment cancelled, and the appropriate No-Show fee applied to their account.
Any fees accrued by the client must be paid in full before they are able to book their next appointment. If the client booked with a Gift Certificate, the fees may be deducted from that certificate.
Late arrivals may have their sessions shortened to the time remaining in their original reserved appointment time. This solely depends on the availability of my daily schedule and how late the client arrives.
This policy is strictly enforced with very few exceptions.
ILLNESS
I cannot risk illness for other clients or myself. If you are experiencing any of the following symptoms within 14 days of your appointment, please reschedule promptly:
Fever / chills
Cough
Shortness of breath
Fatigue
Muscle / body aches (not the kind you see me for!)
New loss of taste or smell
Sore throat
Congestion / runny nose
Nausea or vomiting
RIGHT OF REFUSAL
I want to be very clear that I legally have the right to refuse service to any individual if I deem it necessary. If you make me uncomfortable in any way, shape, or form I will refuse to treat you.
That being said, I will never refuse service on the basis of race, color, religion (creed), gender, gender expression, sexual orientation, age, national origin (ancestry), disability, marital status, political status, or military status. All are welcome on my table.
MINORS
I will treat minors with the written consent of a parent or legal guardian.
For children 13 and under a parent / guardian must be present in the room at the time of and for the duration of their child's treatment.
Children 14 and over, the parent must remain in the waiting area during treatment if they do not wish to be in the room with their child. I highly encourage all parents to sit in on their child’s treatment.
TEXT MESSAGE COMMUNICATION
I will communicate with you via text message regarding your appointments (including appointment reminders) and pain relief opportunities. Your privacy is important to me; I will never sell your information or send unsolicited messages. All communications will be professional and focused solely on your needs. By making an appointment with me, you agree to this form of communication. If you prefer to opt out of text message communication, please let me know verbally during the intake process so I can manually update your preferences.